E-LEARNING
E-LEARNING INTERACTIVE COURSE:
The Conflict Calming Conversation Across Cultures
This course introduces you to best practices in conflict resolution by immersing you in realistic workplace scenarios where you earn how to manage cross-cultural conflict and successfully facilitate conflict-calming conversations. It’s unlike any other course you’ve ever taken.
E-Learning Course Details
You’ll be immersed in real scenarios that happen in workplaces around the world every day. You’ll have to make decisions and help dispute parties resolve their conflict ,and deal with the consequences of your actions. This is a learn-by-doing course where it’s safe for you to make mistakes and try new things.
The self-paced, e-learning experience has 3 activities:
Critique how well fictional manager Haruki Takahashi performs while facilitating a conflict-calming conversation between two members of his team who are in dispute.
Deepen your understanding of how to address basic needs of dispute parties through a set of 'what if' hypotheticals where you'll answer questions.
Step into the role of facilitator to manage a dispute between two colleagues who cannot agree on how to get a project done.
As you work, you can consult an extensive library of expert advice videos and Performance Support documents to help and support you as you navigate through the activities. It’s like having an expert whisper their top tips in your ear right when you need them.
About Cultures Course
This course focuses on cultural differences between team members from different countries, which can further complicate problem-solving and add to the underlying frustrations and misunderstandings between the dispute parties.
Keep in mind that cultural differences can refer to differences rooted in other types of different perspectives, such as people working in different departments, being of different genders, having different social statuses, etc.
The purpose of this
E-Learning course is to help team leaders successfully facilitate conversations to resolve conflicts at work.
Anyone who manages people!
Conflict on teams is inevitable. The average manager spends 25-40% of their time dealing with workplace conflicts! Intervening early puts out fires before they burn out of control.
WHAT THE ONLINE INTERACTIVE COURSE IS
WHAT IT IS NOT
TRY A DEMO
This course is an interactive course that supports you to learn by making choices in realistic situations. You can experiment and get feedback on your choices from expert conflict resolvers.
This course is NOT a lecture-based course. Instead, you learn by doing, experimenting, and trying things out. If you make a mistake, you will get expert feedback on how to improve, which you can implement immediately.
Just click here:
ConflictCalmingConversation.com
THE PURPOSE
WHO SHOULD TAKE THIS COURSE
THE PROBLEM
